Sales reps
The daily workflow: create a deal, move it through stages, log activities, send emails, attach products and quotes, handle handovers. Includes the small habits that compound — using the right next-activity, keeping deal values honest, working the rotting-deal view weekly.
Sales managers
Forecasting from the data, reading dashboards critically, coaching reps from pipeline shape, spotting drift in conversion rates and cycle time, and using Insights to answer executive questions without re-doing analysis in spreadsheets.
Pipedrive admins
Configuration maintenance — adding fields safely, editing pipelines without breaking history, managing user roles, debugging automations, monitoring integration health, and knowing when to escalate to your consultant rather than DIY.
New-hire onboarding
A repeatable 60-minute new-hire session, recorded and reusable, so every new joiner gets the same baseline. We will record it once for you and update it whenever your setup changes materially.